Sydney Water


Sydney Water rolls out Toughbooks to support Field Resource Management Solution.

Sydney Water has rolled out over 400 rugged Panasonic Toughbooks to its field staff, who maintain vital infrastructure from water mains to sewers and plant installations across a huge area of greater Sydney covering 12,700km², from the Northern Beaches to the Blue Mountains, and to Gerringong and Gerroa on the South Coast. The CF-19 Toughbooks are integrated with Sydney Water’s Field Resource Management system (FRM) which provides daily job scheduling information to their field workers via workforce management software and the Telstra 3G network. 

Sydney Water crews use the system to log into their daily or weekly work orders, which can be updated during the day via the network to allow them to respond to emergency situations such as broken water mains. Jeff Micallef, Project Manager, Sydney Water, said: “Throughout the day, jobs are reported and then allocated by resource co-ordinators, allowing crews to suspend work orders if necessary and go to that breakdown job. The software allows co-ordinators to allocate teams on the go based on their location, skills and workload.”

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